Alice House

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Policies & Commitments

We’re committed to protecting the safety, privacy, and dignity of every person who interacts with Alice House. Here you’ll find our policies on privacy, accessibility, and the responsible use of our website.

Privacy Policy

At Alice House, we recognize the importance of privacy and are committed to maintaining the accuracy, confidentiality and security of your personal information. This privacy policy describes the personal information that Alice House collects, how we manage that information, and the circumstances under which we may disclose that information.

Alice House’s privacy policy is based upon the Ethical Fundraising and Financial Accountability Code of Imagine Canada (formerly the Canadian Centre for Philanthropy), the Canadian Standards Association’s Model Code as well as the requirements of applicable privacy legislation. As this policy is subject to change due to legal and regulatory requirements, we encourage you to periodically check our website for updates.

Personal information is any information about an identifiable individual, other than an individual’s business title or business contact information. Personal information (e.g. name, address, age, credit card information, banking information) does not include information that cannot be associated with or tracked back to a specific individual. Information that is publicly available, such as a telephone book listing, is also not considered to be personal information.

1. Personal Information
Alice House only collects personally identifying information about donors, clients, volunteers and event participants for fundraising, public education and advocacy purposes, program and service delivery, as well as to establish, maintain and manage our relationship with you.

Your provision of personal information to the Society means that you agree and consent that we may collect, use and disclose your personal information in accordance with this privacy policy. If you do not agree with these terms, please do not provide any personal information to the Society.

The information the Society collects is the minimum amount we need to demonstrate and maintain volunteer, participant, donor or program relationship with you. This includes:

  • contact and identification information, such as your name, address, telephone number and e-mail address
  • donation information such as date of gift, amount of gift, the campaign you contributed to, name of spouse or partner if it was a joint gift
  • financial information such as your payment methods and preferences, billing and banking information (credit card number and expiry date or chequing account transit numbers, in order to process your donation); for online financial transactions such as donations and event registrations, we process standard credit card information (card number, card type and expiration date) via a secure, 128-bit encrypted Secure Sockets Layer (SSL) session. SSL is the proven standard for secure web transactions.
  • other personal information used for purposes that a reasonable person would consider appropriate in the circumstances (e.g. if you have demonstrated an interest in participating in a fundraising event, , we may send you information regarding other fundraising programs and services)

Some of the information that Alice House collects is needed in order to satisfy the requirements of the Canada Revenue Agency (CRA) (e.g. income tax receipts). There are also circumstances where the use and/or disclosure of personal information is justified or permitted without consent. These circumstances may include:

  • where required by law or by order or requirement of a court, administrative agency or other governmental tribunal
  • where the Society believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group
  • where the information is public

Alice House generally collects your personal information directly from you and only with your consent. In addition, Alice House will not collect or use personal information about you from a third party.

2. Website Generated Information: “cookies” and “tags”
Cookies and tags (often called pixel tags) are tools used to track – in aggregate form only – a customer’s site usage and to understand a customer’s preferences. Cookies and pixel tags are also used to provide aggregate data about site traffic and site interaction, to identify trends and obtain statistics, etc. The site does not use tags. This site only uses cookies to transfer data during the payment process from one page to the next, but no data whatsoever is stored online.

As explained above, Alice House uses your personal information for fundraising, to process donations, to respond to requests for services and information, and to keep you informed about Society activities.

Alice House aims to ensure that any personal information provided is accurate, complete and current as required for the purposes for which the information is used.

Alice House keeps personal information only as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the service or event and the nature of the information, for example we generally keep financial information for 6 years, in accordance with CRA rules and regulations. The retention period may extend beyond your relationship with us. When your personal information is no longer required for Alice House purposes, the information is either physically destroyed or deleted.

 

Alice House may provide links to other websites which Alice House believes may be of interest to you. As Alice House has no control over the content of any of these websites, these links may be updated or deleted as Alice House deems appropriate.

Please be aware that Alice House is not responsible for the privacy practices of other websites that we link to. We encourage you to read the privacy statements of each and every website that requests personal information from you.

If you have any questions about this privacy policy, or would like to access your personal information, please contact us. Please note that as we cannot guarantee the security of Internet mail: all formal requests to access personal information should be made in writing.

Thank You!

“I used to be really anxious. I didn’t want to come in or talk to anybody. I didn’t even want to even leave the house. But you have all helped me. You have eased me into each step of my healing and now I can access the supports I want and need.”

Accessibility statement

Accessibility Statement for https://alicehouse.ca/

Alice House is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Alice House is making constant efforts to improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for those of us with disabilities.

We aim to make all pages and content on https://alicehouse.ca/ accessible, but some content may not yet fully meet the highest accessibility standards. This could be due to challenges in identifying the most suitable technological solution.

We may revise this Statement periodically to reflect improvements or changes to our accessibility practices.

Feedback

We welcome your feedback on the accessibility of Alice House website. Please let us know if you encounter accessibility barriers on our website by clicking the Contact button below and filling out the form.

We try to respond to feedback within 3–5 business days.

This statement was created on 9/3/2025.

Contact

“I used to be really anxious. I didn’t want to come in or talk to anybody. I didn’t even want to even leave the house. But you have all helped me. You have eased me into each step of my healing and now I can access the supports I want and need.”

Terms and Conditions

Welcome to the Alice House website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Alice House’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Alice House refers to the owner of the website whose registered office is PO Box 333, Dartmouth, NS, B2Y 3Y5, Canada. Our charitable registration number is 119298693 RR 0001.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).